Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU! Randi Busse

ISBN:

Published: November 3rd 2012

Paperback

171 pages


Description

Turning Rants Into Raves:  Turn Your Customers On Before They Turn On YOU!  by  Randi Busse

Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU! by Randi Busse
November 3rd 2012 | Paperback | PDF, EPUB, FB2, DjVu, talking book, mp3, RTF | 171 pages | ISBN: | 10.38 Mb

The book is written for CEOs, business owners and managers that want to improve the experience they are providing to their customers. Five principles of customer service are illuminated with insightful interviews with CEOs, business owners andMoreThe book is written for CEOs, business owners and managers that want to improve the experience they are providing to their customers. Five principles of customer service are illuminated with insightful interviews with CEOs, business owners and employees that consistently demonstrate good customer service.We share illustrations depicting real customer service situations, both good and bad, that bring levity to a serious subject.

We also show the financial value of implementing our principles by providing the impact to four business drivers and sharing the harsh reality of data on the sad state of customer service.



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